Privacy Policy

Introduction

At Caroline Absalom Counselling & Psychotherapy (“we,” “our,” “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, carolinemycounsellor.co.uk. It also outlines your privacy rights and the legal protections available to you.

Information We Collect

We may collect and process the following types of information about you:

Personal Information:

• Name
• Email address
• Telephone number
• Any additional information you provide through contact forms or initial consultation requests

Technical Data:

• Internet Protocol (IP) address
• Browser type and version
• Time zone setting and location
• Browser plug-in types and versions
• Operating system and platform
• Other technologies used to access our website

Usage Data:

• Information about how you use our website, services, and features

How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Improve Our Services:

• To respond to your inquiries and provide the services you request
• To arrange initial consultations and therapy sessions
• To improve our website and services

To Communicate with You:

• To send updates and important information about our services
• To respond to your requests and inquiries
• To confirm appointments

To Ensure Security:

• To protect our website and ensure your security
• To maintain confidentiality in line with BACP ethical guidelines

Legal Basis for Processing Your Information

We process your personal data under the following legal bases:

Consent: When you have given explicit consent for us to process your personal data for a specific purpose. Contract: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract. Legal Obligation: When processing is required to comply with legal obligations, including those under BACP ethical guidelines and UK data protection law. Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights.

Sharing Your Information

We do not sell or trade your Personally Identifiable Information. We may share your data with website hosting partners or other third parties who assist in operating our website and providing services, as long as these parties agree to keep the information confidential. We may also release information if required by law, to enforce our policies, or protect our rights and safety.

As a BACP registered therapist, any clinical information shared during therapy sessions is subject to strict confidentiality rules as outlined in our therapeutic contract and BACP ethical framework.

Data Security

We implement a variety of security measures to protect your personal information. Your data is stored behind secured networks, accessible only to authorized personnel who are required to keep the information confidential. All sensitive information is transmitted via Secure Socket Layer (SSL) technology.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including for legal, regulatory, or therapeutic record-keeping requirements. In line with professional guidelines, therapy records are retained for a minimum of seven years following the end of our therapeutic relationship.

Your Data Protection Rights

Under UK data protection laws (UK GDPR and Data Protection Act 2018), you have the following rights:

Right of access: You have the right to request copies of your personal information. Right to rectification: You can request correction of inaccurate personal data or completion of incomplete information. Right to erasure: You can request deletion of your data in certain circumstances (this may be limited by professional record-keeping requirements). Right to restriction of processing: You can request restriction of how your data is processed. Right to object to processing: You can object to the processing of your data in certain circumstances. Right to data portability: You can request that your personal information be transferred to another organization or to you.

If you make a request, we will respond within one month. Please contact us at if you wish to exercise any of these rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: Phone: 07814 014984

Cookie Policy

Introduction

This Cookie Policy explains how Caroline Absalom Counselling & Psychotherapy (“we,” “our,” “us”) uses cookies and similar technologies on our website, carolinemycounsellor.co.uk. By using our website, you agree to the use of cookies as outlined in this policy.

What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They help websites function efficiently and provide information to website owners about how the site is being used.

How We Use Cookies

We use cookies for the following purposes:

To Improve User Experience: Cookies help us remember your preferences and settings, making your visits more convenient. To Analyze Website Traffic: Cookies provide data on how users interact with our website, helping us understand which pages are most useful and improve overall functionality. To Ensure Website Security: Some cookies help protect the website and your information from security threats.

Types of Cookies We Use

Essential Cookies: These are necessary for the website to function properly, enabling core features like navigation, secure access, and form submission. The website cannot function properly without these cookies. Performance Cookies: These gather information about how visitors use our website, including which pages are visited most often and whether error messages appear. All information collected is aggregated and anonymous, helping us improve user experience. Functional Cookies: These allow our website to remember choices you make (such as preferences) and provide enhanced features.

Managing Cookies

You can manage cookies through your web browser settings. Most browsers allow you to:

• View and delete cookies individually
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies from being set
• Delete all cookies when you close your browser

Please note that disabling cookies may affect the functionality of some features on our website, including the ability to submit contact forms or book consultations.

For more information about managing cookies in specific browsers, please visit:

• Chrome: support.google.com/chrome
• Firefox: support.mozilla.org
• Safari: support.apple.com/safari
• Edge: support.microsoft.com/microsoft-edge

Third-Party Cookies

Our website may use third-party services (such as website analytics or hosting providers) that may place cookies on your device. These third parties have their own privacy and cookie policies, which we encourage you to review.

Changes to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in technology, legislation, or our business practices. Please review this policy regularly to stay informed about our use of cookies.

Contact Us

If you have any questions about our use of cookies or this policy, please contact us at:

Email: Phone: 07814 014984

By using our website, you agree to the use of cookies as described in this Cookie Policy.

Last Updated:  28/11/2025